Returns & Exchanges

RETURNS

If you wish to return an item, please email us at hello@lucasandluna.com within 14 days of purchase to arrange the return. Please include 'Return' in the title along with your order number and items you wish to return on the email. 

To be eligible for a return, the item must be unused and unworn, with tags, and in the original packaging.

We recommend you use a trackable service to return your item to us for added security.

Swimwear is exempt from being returned if the hygiene strip has been removed.

REFUNDS

Once your return is received, we will send you an email to notify you that we have received your returned item(s) and your refund will be processed. Refunds will be for the price of the returned item(s) minus delivery costs.

Please note that only full priced items may be refunded. Sale items are only eligible for a refund if they are faulty. Please email us at hello@lucasandluna.com if your item is faulty.

EXCHANGES

If you wish to exchange an item for another size/colour, please email us at hello@lucasandluna.com and we will inform you if your required exchange is in stock and explain how to return your unwanted item.

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