At Lucas & Luna, we are committed to protecting the privacy of our customers and site visitors. The statement below explains how we may collect and use your personal information and the measures we have adopted to protect it.
PERSONAL INFORMATION WE COLLECT
When you visit Lucas & Luna, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse Lucas & Luna, we collect information about the individual web pages or products that you view, what websites or search terms referred you to us and information about how you interact with the website. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.
Additionally when you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information and email address. We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through Lucas & Luna (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to: communicate with you; screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with direct information or marketing relating to our products.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our website.
SHARING YOUR PERSONAL INFORMATION
Please note that we will never sell any of your personal data to any third party.
We share your Personal Information with trusted third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store (you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy). We also use Google Analytics to help us understand how our customers use the site (you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/). You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
If required by law, we will share your Personal Information to comply with applicable laws and regulations or other lawful requests for information we receive, or to otherwise protect our rights.
You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please email email@example.com.
You have the right to stop direct marketing messages, which you can do by clicking the unsubscribe link in the footer of any email you receive from us or by contacting us at firstname.lastname@example.org.
Additionally, please note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through Lucas & Luna), or otherwise to pursue our legitimate business interests listed above.
When you place an order through Lucas & Luna, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com or by mail to Lucas & Luna, Pardovan Works, Linlithgow, West Lothian, EH49 7TT, United Kingdom.